Return & Exchange Policy

🔄 Return & Exchange Policy（shop.invis.hk）

We strive to deliver high-quality products and services. If you are not satisfied with your purchase, please refer to the following policy:

📦 Damages & Issues

• Please inspect your items upon delivery.
• If your item is damaged, missing parts, or incorrect, contact us within 7 days with your order number and photos.
• Once confirmed, we will arrange a replacement or appropriate resolution.

🚫 Non-returnable Items

We do not accept returns for:

• Booking
• Serveries
• Rental
• Used items or items not in original packaging
• Sale or clearance items
• Personalized or custom-made products
• Pre-order items (unless we are unable to fulfill the order)

🔁 Exchanges & Refunds

• Exchanges are subject to stock availability.
• Refunds are not offered, except for pre-order items that cannot be successfully sourced — in such cases, a full refund will be issued.

📞 Contact Us

For return inquiries, please contact:
Email: [email protected]
Phone: +85235430033
Address: Shop 03-04, G/F, Alva Hotel By Royal, 1 Yuen Hong Street, Shatin, New Territories, Hong Kong