🔄 Return & Exchange Policy（shop.invis.hk）
We strive to deliver high-quality products and services. If you are not satisfied with your purchase, please refer to the following policy:
📦 Damages & Issues
- Please inspect your items upon delivery.
- If your item is damaged, missing parts, or incorrect, contact us within 7 days with your order number and photos.
- Once confirmed, we will arrange a replacement or appropriate resolution.
🚫 Non-returnable Items
We do not accept returns for:
- Booking
- Serveries
- Rental
- Used items or items not in original packaging
- Sale or clearance items
- Personalized or custom-made products
- Pre-order items (unless we are unable to fulfill the order)
🔁 Exchanges & Refunds
- Exchanges are subject to stock availability.
- Refunds are not offered, except for pre-order items that cannot be successfully sourced — in such cases, a full refund will be issued.
📞 Contact Us
For return inquiries, please contact:
Email: [email protected]
Phone: +85235430033
Address: Shop 03-04, G/F, Alva Hotel By Royal, 1 Yuen Hong Street, Shatin, New Territories, Hong Kong
粤公网安备44030002011922号
粤ICP备2026028488号
